Legal
Cookie Policy
How we use cookies and similar tracking technologies on our website and applications.
What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website operators information about how their site is used.
Similar technologies, such as local storage and session storage, may also be used for the same purposes. In this policy, we refer to all such technologies collectively as "cookies."
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be disabled in our systems. They are typically set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
- Authentication and session management
- Security tokens and CSRF protection
- Cookie consent preferences
- Locale and language preferences
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the performance and usability of our platform.
- Page views and navigation patterns
- Feature usage and engagement metrics
- Error tracking and performance monitoring
- Aggregate usage statistics (no personally identifiable information)
Functional Cookies
These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.
- Theme preferences (light/dark mode)
- Previously viewed content and saved preferences
- Accessibility settings
- Chat and support widget preferences
Managing Cookies
You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences in the following ways:
- Browser Settings: Most browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or delete cookies when you close your browser. Note that disabling essential cookies may affect the functionality of our platform.
- Cookie Banner: When you first visit our website, you will be presented with a cookie consent banner where you can choose which categories of cookies to accept.
- Opt-Out Links: For analytics cookies provided by third-party services, you may use the opt-out mechanisms provided by those services.
Please note that restricting cookies may impact the functionality and features available to you on our platform. Essential cookies cannot be disabled as they are strictly necessary for the operation of the Services.
Regional Privacy Context
Elderwise serves caregivers, providers, and partners across ASEAN markets. Cookie and tracking practices may be adapted over time to align with local privacy and electronic communications expectations while maintaining a privacy-first baseline across all regions.
Where regional legal requirements differ, we aim to apply the stricter standard whenever practical, especially for healthcare-adjacent workflows involving sensitive personal data.
Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Effective date: February 1, 2025. Last updated: February 1, 2025. We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any updates will be posted on this page with a revised effective date.