Legal
Privacy Policy
How we collect, use, and protect your data. Your privacy is fundamental to everything we build at Elderwise.
Elderwise Pte. Ltd. ("Elderwise", "we", "our", or "us") is committed to protecting the privacy of our users, including caregivers, healthcare providers, and elderly individuals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile applications, and services.
Information We Collect
Information You Provide
- Account registration details (name, email address, phone number)
- Profile information for care recipients (age, health conditions, medications)
- Health assessment data submitted through our caregiver app
- Communications you send to us (support requests, feedback)
Information Collected Automatically
- Device information (device type, operating system, unique device identifiers)
- Usage data (features accessed, time spent, interaction patterns)
- Log data (IP address, browser type, access times)
- Data from wearable devices when integrated with our platform
Protected Health Information (PHI)
When you use Elderwise for health assessments and clinical reporting, we may collect protected health information as defined under HIPAA. This data is handled with the highest level of security and in accordance with our HIPAA Privacy Notice.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our platform and services
- Generate AI-assisted clinical summaries from caregiver observations
- Facilitate secure data sharing between caregivers and healthcare providers
- Improve and personalise your experience through analytics
- Send service-related communications, including updates and security alerts
- Comply with legal obligations and enforce our terms of service
- Conduct research and development to improve elderly care outcomes (using de-identified data only)
Data Sharing and Disclosure
We do not sell your personal information. We may share your data in the following circumstances:
- With Your Consent: When you explicitly choose to share health reports with your healthcare provider through our platform.
- Service Providers: With trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, analytics), bound by strict data processing agreements.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.
- Safety: To protect the rights, safety, or property of Elderwise, our users, or the public.
Data Security
We implement industry-standard security measures to protect your information, including:
- AES-256 encryption for data at rest and in transit
- Role-based access controls (RBAC) and multi-factor authentication (MFA)
- Regular security audits and penetration testing
- Comprehensive audit logging for all data access
- Privacy-first architecture with local-first data storage on user devices
While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Withdrawal of Consent: Withdraw consent for data processing at any time, without affecting prior lawful processing.
- Restriction: Request restriction of processing in certain circumstances.
For users in Singapore, your rights are governed by the Personal Data Protection Act (PDPA). For users in the United States, additional rights may apply under HIPAA. To exercise any of these rights, please contact us using the details below.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:
Effective date: February 1, 2025. Last updated: February 1, 2025. We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date.