Legal
HIPAA Privacy Notice
This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Your Protected Health Information
Protected Health Information ("PHI") is information about you, including demographic data, that may identify you and that relates to your past, present, or future physical or mental health condition, the provision of healthcare to you, or payment for healthcare services.
When you use the Elderwise platform, the following types of PHI may be collected and processed:
- Health assessment data submitted through the Caregiver App (e.g., MMSE scores, ADL assessments, mobility evaluations)
- Clinical summaries generated by our AI-assisted reporting tools
- Medical history and condition information provided by you or your caregiver
- Medication records and treatment plans shared through the platform
- Data from connected wearable devices (heart rate, activity levels, sleep patterns)
We are required by law to maintain the privacy and security of your PHI and to provide you with this notice of our legal duties and privacy practices.
How We Use and Disclose Your PHI
Uses and Disclosures That Do Not Require Your Authorisation
- Treatment: We may use and disclose your PHI to provide, coordinate, or manage your healthcare and related services, including sharing clinical summaries with your designated healthcare providers.
- Payment: We may use and disclose your PHI for billing and payment purposes related to the services we provide.
- Healthcare Operations: We may use and disclose your PHI for our healthcare operations, including quality assessment, care coordination, training, and compliance activities.
- As Required by Law: We will disclose your PHI when required by federal, state, or local law.
- Public Health Activities: We may disclose PHI for public health activities, such as reporting to public health authorities for preventing or controlling disease.
Uses and Disclosures That Require Your Authorisation
We will obtain your written authorisation before using or disclosing your PHI for purposes other than those described above, including:
- Marketing communications
- Sale of your PHI
- Most uses of psychotherapy notes (if applicable)
- Sharing data with third-party research organisations
You may revoke your authorisation in writing at any time. Revocation will not affect any uses or disclosures already made in reliance on your prior authorisation.
Your Rights Regarding Your PHI
Under HIPAA, you have the following rights with respect to your PHI:
- Right to Access: You have the right to inspect and obtain a copy of your PHI maintained by Elderwise. We will provide the information in the format you request if readily producible, or in an agreed-upon alternative format, within thirty (30) days of your request.
- Right to Amend: You have the right to request an amendment to your PHI if you believe it is incorrect or incomplete. We may deny your request in certain circumstances and will provide a written explanation if we do.
- Right to an Accounting of Disclosures: You have the right to receive a list of certain disclosures of your PHI made by Elderwise during the six (6) years prior to your request.
- Right to Request Restrictions: You have the right to request restrictions on certain uses and disclosures of your PHI. We are not required to agree to your request, except where disclosure is to a health plan for payment or healthcare operations purposes and the PHI pertains solely to a service you have paid for in full.
- Right to Request Confidential Communications: You have the right to request that we communicate with you about health matters through a particular means or to a particular location.
- Right to a Paper Copy: You have the right to obtain a paper copy of this notice upon request, even if you have agreed to receive it electronically.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with Elderwise or with the U.S. Department of Health and Human Services, Office for Civil Rights.
To file a complaint with Elderwise, contact our Privacy Officer using the information below. To file a complaint with the Office for Civil Rights, visit www.hhs.gov/ocr/privacy/hipaa/complaints or call 1-877-696-6775.
You will not be penalised or retaliated against for filing a complaint.
Contact Our Privacy Officer
For questions about this notice, to exercise your rights, or to file a complaint, please contact:
Effective date: February 1, 2025. Last updated: February 1, 2025. We are required to abide by the terms of this notice currently in effect. We reserve the right to change the terms of this notice and to make the new provisions effective for all PHI we maintain. A revised notice will be posted on this page and made available upon request.